Pakistan’s 1st P2P Online Venue Booking Platform

TERMS & CONDITIONS

Booking Policy

  • A minimum of 48-72 hrs. notice is required for all bookings
  • Bookings can be taken up to six (6) months in advance.
  • Bookings are not deemed confirmed until 100% payment is received. See FAQs section for the process and payment methods.
  • Our Venues are rental only for families, friend, and corporate events. Any type of illegal or indecent parties are not allowed.
  • Once you made the payment, you confirm your acceptance of our Terms & Conditions and Cancellation Policy.

Payment Terms

  • 100% required at the time of booking for confirmation. You will have 24hrs to make the payment after reserving the date for a particular venue. The payment will be accepted on first-come-first serve basis.

Mode of Payments

  • Online Bank Transfer in Mehfil Bank Account.
  • Cash/Cheque/Card Payment at Mehfil Account.
  • Cash Pick-up from Venue Seeker by Mehfil Rider.

Cancellation Policy

  • Full refund upon booking cancellation within 15 days or more
  • 50% refund upon booking cancellation within 7-14 days
  • No refund upon booking cancellation in less than 7 days
  • A 20% convenience fee is charged by the platform (Mehfil) and it is included in the total amount mentioned at the time of booking. This amount is non-refundable in case of cancellation.
  • No. of days for cancellation policy will be counted from the date of payment made by the venue seeker.
  • Once the booking is confirmed, the booking cannot be changed (i.e. postponement, date, slot, etc.). In all instances, the existing booking will have to be cancelled (as mentioned in the cancellation/refund policy) and a new booking will have to be made on the platform. For further understanding of the cancellation policy, please contact support@mehfil.com.pk

Access to Venue

  • The Venue Seeker will be welcomed by our Venue Manager upon arrival on the date of booking.
  • No Keys will be handed over upon payment/booking.
  • The Venue Seeker stated on the booking shall be responsible for ensuring the venue is vacated according to the times stipulated in the booking.
  • A 20% convenience fee is charged by the platform (Mehfil) and it is included in the total amount mentioned at the time of booking. This amount is non-refundable in case of cancellation.
  • Venue Manager has the right to levy an additional charge of one day’s rental in cash at the applicable rate if the Venue Seeker does not follow the time stipulated in the booked slot.

Damage

  • The Venue Seeker will be held responsible for any damage caused to the Venue including fixtures and fittings and items provided, at a cost stated on the inventory, otherwise than by reasonable and fair use.
  • Venue Manager will be permitted to bill this loss directly to Venue Seeker and accept cash payment to fulfill the same.

Departure

  • On departure, the Venue Seeker shall ensure that the venue is left in a reasonable state. The catering décor and any such temporary fixtures are removed by the Venue Seeker the same day/night (as applicable) without damaging the property.
  • Rubbish/litter should be removed by the Venue Seeker post-event as much as possible.
  • A charge of Rs.1500 will apply should the mentioned be undertaken by our beach hut staff. This will be withheld from the deposit or charged by invoice.

Fire Risk

  • With the exception of phone chargers, baby bottle warmers, and laptops you are prohibited from using your home electrical items in our Venue. Such as heaters etc.

General

  • The Venue Seeker mentioned on the booking form shall not sublet the venue to any person(s).
  • The use of our venue for advertisement display or sale of goods, products, or services is not permitted.
  • The use of illegal substances is not permitted in or around the Venue. Persons deemed to be supplying, using, or under the influence of an illegal substance(s) will be reported to the police by the Venue Manager.
  • The hire terms will be terminated with immediate effect with no return to the Venue Seeker the portion of charge paid in respect of any unexpired period.
  • The named-Venue Seeker is responsible for visitors to the venue and shall not cause nuisance, annoyance, inconvenience, or disturbance to others.
  • Mehfil/Venue Manager cannot accept liability or responsibility for damage or loss to personal belongings kept within the Venue during the agreed hire period.
  • Personal belongings left at the Venue after departure will be held as Lost Property by Venue Manager for 15 days.

Complaints

We at Mehfil welcome your right to complain should you feel unhappy with our service, or the Venue Manager. We welcome the opportunity to rectify any issues as soon as possible and therefore request you come and speak to the Venue Manager or contact us at our email: support@mehfil.com.pk